A difficult request
Develop requests, wishes and advice through a focused vocabulary itinerary.
The situation
A customer makes a difficult request and negotiates an acceptable solution.
- Vorrei cambiare la data della prenotazione.· I would like to change the date of the booking.
- Potrebbe verificare se c’è un’altra camera?· Could you check whether there is another room?
- Mi dispiace, ma dovremmo applicare una penale.· I am sorry, but we would have to apply a charge.
- Non sarebbe possibile fare un’eccezione?· Would it not be possible to make an exception?
Target language in context
The goal is to make polite requests, express wishes, and give tactful advice. Read the models first for meaning, then notice the forms that carry the message.
- Al suo posto, invierei i documenti oggi stesso.· In your place, I would send the documents today.
- Le consiglierei di spiegare il problema per iscritto.· I would advise you to explain the problem in writing.
- Potremmo offrirle un credito per un soggiorno futuro.· We could offer you credit for a future stay.
- Accetterei questa soluzione, purché riceva una conferma.· I would accept this solution, provided that I receive confirmation.