Request or complaint
Develop requests, wishes and advice through a focused writing itinerary.
Writing task
Write a 140–180 word email to the hotel where you booked 12–14 May. Your sister must work that weekend, and you would like to move the stay one week later. The free-change deadline has passed. Give the booking number (invent one), original and requested dates, a short reason, and one polite alternative if a free change is impossible. Ask for the cost and written confirmation before you decide. Address the hotel staff formally.
- Vorrei cambiare la data della prenotazione.· I would like to change the date of the booking.
- Potrebbe verificare se c’è un’altra camera?· Could you check whether there is another room?
- Mi dispiace, ma dovremmo applicare una penale.· I am sorry, but we would have to apply a charge.
- Non sarebbe possibile fare un’eccezione?· Would it not be possible to make an exception?
Revision checklist
Check that the reader can identify the reservation without another message. Mark your request and your alternative proposal. Check at least two conditional forms and use a formal greeting and closing. Remove any sentence that claims the hotel must grant an exception; the original booking rule still applies.
- Al suo posto, invierei i documenti oggi stesso.· In your place, I would send the documents today.
- Le consiglierei di spiegare il problema per iscritto.· I would advise you to explain the problem in writing.
- Potremmo offrirle un credito per un soggiorno futuro.· We could offer you credit for a future stay.
- Accetterei questa soluzione, purché riceva una conferma.· I would accept this solution, provided that I receive confirmation.