Polite negotiation mission
Review the complete Tappa and complete the requests, wishes and advice mission.
Cumulative retrieval
Complete the exercises without notes first. This checkpoint covers conditional-present together with requests, wishes, customer service.
- Vorrei cambiare la data della prenotazione.· I would like to change the date of the booking.
- Potrebbe verificare se c’è un’altra camera?· Could you check whether there is another room?
- Mi dispiace, ma dovremmo applicare una penale.· I am sorry, but we would have to apply a charge.
- Non sarebbe possibile fare un’eccezione?· Would it not be possible to make an exception?
Final communication mission
A friend asks for help after missing the free-change deadline for a hotel booking. Record a two-minute voice message for that friend. Explain how to prepare for a call with the hotel, give two polite conditional requests they could make, propose one fair alternative if the hotel cannot move the dates for free, and advise them to request written confirmation. Make clear that the hotel may refuse the proposal. Your friend should know exactly what to say and what to ask next.
- Al suo posto, invierei i documenti oggi stesso.· In your place, I would send the documents today.
- Le consiglierei di spiegare il problema per iscritto.· I would advise you to explain the problem in writing.
- Potremmo offrirle un credito per un soggiorno futuro.· We could offer you credit for a future stay.
- Accetterei questa soluzione, purché riceva una conferma.· I would accept this solution, provided that I receive confirmation.